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Frequently Asked Questions
Quick answers to the questions we hear most. Each answer links to the full tutorial if you need more detail.
In this article:
- Videos: when videos don't show, replacing files, and links
- TV channels: broadcasting, channel types, and live events
- Live events: recordings and access
- Playlists: which videos you can add
- Players and embeds: which player your embed uses
Videos
My video doesn't show on my website or apps
Check these in the video's edit page:
- Privacy (Access tab): the video must be Public. Private videos are hidden from all viewers.
- Categories (Details tab): the video appears where its categories appear. Make sure it's in at least one category that's Public and shown on your site.
- Scheduling (Details tab): if the video has a Start Date or End Date, it's only available between them.
- YouTube videos play on your website only, not in your apps or embeds.
Learn more: Edit a Video · Create & Edit Categories
My YouTube video doesn't play
Make sure the video is set to Public on YouTube. YouTube videos play only on your Bamboo website, not in your apps or in embed codes, so you need a Bamboo website for them to play. Learn more: Add Videos from YouTube
Can I replace a video without losing its link?
Yes. Open the video, go to the Files tab, and under Replace Video Source upload a new file or import it from a download link. The video keeps the same page, video ID, embed codes, and analytics. Processing can take up to 24 hours. Learn more: Edit a Video
How do I get a direct (MP4) link to a video?
Open the video, go to the Files tab, click the small arrow next to Download on the quality you want, and choose Copy Link. Learn more: Direct video link
Can I add or update many videos at once?
Yes. Upload a CSV file to add new videos or update existing ones in one go. Learn more: Upload via CSV
TV channels
My channel says "Not broadcasting"
- Make sure the channel is set to Public (the channel's Access tab).
- A channel plays either Bamboo videos or YouTube videos, not both. Check that the content fits the channel type.
- For a Scheduled channel, make sure something is scheduled for the current time, or that the channel has a filler playlist with videos in it.
- Made changes in Playout? Make sure you clicked Save.
Learn more: Scheduling your TV channel · Setup Your TV Channel
Can I change a channel's type after creating it?
We don't recommend it once the channel has content or a schedule. It's best to create a new channel with the type you need. Learn more: Channel types
Can I add a live event to my channel?
Yes, in Scheduled channels. Add the live event to the schedule in Playout, and it plays on the channel at its time. Learn more: Scheduling your TV channel
Live events
Where do my live event recordings go?
Every live event is recorded automatically and added to your library as a new video, in the Recording Category you chose. The recording follows your default privacy in Content → Content Settings. Learn more: Going Live
How do I control who can watch my live event?
In the live event's settings, set its Privacy, add a Password, sell it as pay-per-view, or include it in your Subscriptions. Learn more: Going Live
Playlists
I can't find my YouTube videos when adding videos to a playlist
Playlists support Bamboo videos only. YouTube videos and external links can't be added. Learn more: Working with playlists
Players and embeds
Which player does my embed code use?
- Copy Embed Code in your video list uses your default embed player, set in Content → Content Settings under Player Configuration.
- In a video's Distribution tab, you choose the player before you copy the code.
- In Player Studio, the code uses the player you're editing.
Learn more: Embed your videos · Player Studio
Still need help? Contact us